877-775-3274
 

Existing Customers

How Do I Request A Replacement Device?

Login

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.)  Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time. Click here if you forgot your username or password.

Device

Click on Request New Device

After login you will see the dashboard. Please click on the Request link in left menu to fill out the form to request new device.

Delivery

Track your replacement device request

Track your replacement device request by clicking on Requests in left menu. You will see the tracking history at the bottom of the screen.

 
OR
Call

Call toll free 877-775-3274

Open seven days a week from 9am - midnight (Eastern)

 
 

How Do I Register My Plan?

Device

Your Device is Registered

Your device is registered automatically at the time you purchased the plan. Click here to login to My Plan section to manage your plan. Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time.

 

Where Do I Track My Request?

Login

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.) Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time.

Login

Click on Requests

After login you will see the dashboard. Track your replacement device request by clicking on Requests in left menu. You will see the tracking history at the bottom of the screen.

Call

Call toll free 877-775-3274 to check your request status

Open seven days a week from 9am - midnight (Eastern)

 

How Can I Download ProtectCELL Apps?

 
Click

Go to ProtectCELL apps page

You can download from the ProtectCELL Apps page.

 

How Do I Get My BUYBACK Value?

Your plan could pay for itself when we BUYBACK your phone up to:
We pay you up to 50% when we buy your phone in year one
We pay you up to 25% when we buy your phone in year two
(Amount varies with phone condition)

Login

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.)  Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time. Click here if you forgot your username or password.

Click

Click on Get Started

After login you will see the dashboard. Click on the Get Started button in the ProtectCELL BUYBACK section. You will be contacted with your buyback amount.

 
OR
Call

Call toll free 877-775-3274

Open seven days a week from 9am - midnight (Eastern)

View full BUYBACK FAQs

 

How Do I Locate My Device?

Login

Go to SafeStore Portal

Login to ProtectCELL SafeStore Portal SafeStore.ProtectCELL.com

Locate

Locate Your Device

You will be able to see the last locations of your devices. You can click on on the device to see the detail view.

 

What If I Forgot My Username Or Password?

User

Forgot Username?

Your username is the email address that you provided at the time of purchasing your plan. Click here to login.

To change the email address for your account please call 877-775-3274.

Login

Forgot Password?

We sent your account password to the email that you provided at the time of purchasing the plan. Click here to login

If you do not have that email please click on link below to reset your password.
Change your password

 

How Do I Manage My Plan?

Login

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.)  Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time. Click here if you forgot your username or password.

Manage Plan

Managing Your Plan

Your device is registered automatically at the time you purchased the plan. Your plan comes with many additional benefits you can activate. Once you login to the My Plan section, you can activate these from the benefits tab. You can also start a request for a new device, request your buy back value, make a payment on your account and more. Click here to login to the My Plan section to manage your plan.

 
OR
Call

Call toll free 877-775-3274

Open seven days a week from 9am - midnight (Eastern)

 

Why Is This Charge On My Bill?

 
Click

ProtectCELL sells mobile phone protection plans in retail stores such as Verizon Wireless. Your charge may represent a monthly payment, a 3-pay payment, or a one-time admin fee if you have recently requested a device.

 

How Do I Deactivate 'Find My iPhone'?

 
Manage Plan

Remember, 'Find My iPhone' must be turned off before you enjoy the benefits of ProtectCELL BuyBack™. Click here to read how it's done...