Company Profile

Background

ProtectCell formally launched in 2006 and was co-founded by Rob Emery, COO, and Bryan Finnerty, CEO. Rob was a premium wireless dealer who was dissatisfied with the limited warranties, insurance and less than desirable customer service offered by cell phone carriers. Bryan was a former business partner of Rob’s who agreed with Rob’s insistence that there had to be “a better way.” So Rob, along with help from Bryan, created one.

ProtectCell quickly became the first to offer monthly, one-year and two-year pricing, the first to eliminate the 30-day waiting period, and the first to include additional benefits beyond traditional replacement.

Today, we are an innovative, creative and flexible company that can safeguard your wireless lifestyle. We’re constantly coming up with unique, integrated and competitive mobile wireless protection services and benefits that attract customers like yourself, dealer partners and strategic alliances. It’s this business model that has turned our start-up into a fast growing business.

Strategic alliances

Our success is due in part to our dedication to constantly forging new relationships to better service you. These alliances have allowed us the opportunity to grow exponentially and operate throughout North America. As we grow, we will continue our commitment to developing new products and services in order to raise the level of customer service in our industry. Here are some of our current strategic partnerships:

Marsh U.S. Consumer

Marsh U.S. Consumer is based in the United States and handles all of our customer calls. We have an industry-leading call center and we’re proud to partner with them.

AMT Warranty

AMT Warranty, an AmTrust Financial Company, offers fully insured warranty products, and is our partner on the Extended Service Plan and Damage Protection Plus products.

Kroll, Inc.

Kroll is the world’s leading risk consulting company. For more than 30 years, they’ve helped companies, government agencies and individuals like yourself reduce their exposure to risk. It’s our relationship with them that allows us to provide ID Rescue – an identity theft consultation and restoration service.

Next Jump

For more than 16 years, Next Jump has been a premier provider of Internet-based next generation reward and loyalty programs for corporations, affinity groups and institutions. They are our Rewards Mall partner.

Customer service

Our customers appreciate our commitment to customer service and it’s easy to see why. Should you ever need us, your call will be handled by our industry-leading call center located in the U.S. And when you request a device, chances are it will ship within one business day. 97% of our devices do. What’s more, with our ID Rescue benefit, Licensed Investigators will work on your behalf until your concern has been entirely resolved.

Future growth

Over the past five years, ProtectCell has grown from a start-up company to one of the fastest growing companies in the industry. In fact, we’ve doubled our sales in each of the past four years and are looking forward to similar growth in the future.

We’re currently focusing on several initiatives, such as M2M (machine-to-machine) protection and enterprise coverage. We recently partnered with Digital Highway Wireless Solutions, a pioneer in wireless data solutions, to bring M2M clients a first – cost-effective 3rd party extended warranty and fast replacement of machine devices. We’re also working diligently to secure protection plans for corporations, school systems and more. These initiatives have positioned us for consistent future growth.

In addition, our forward thinking dedication to customer service and ability to keep pace with technological change has made us a recognized brand in mobile wireless protection services and benefits.